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Store Information
Use the information below to contact us. Our customer service representatives are standing by to take your order and answer any questions that you
may have. We look forward to hearing from you.
- Orders, Product Information and Customer Service:
1-800-280-6562
- Vendors and Non-customers:
1-509-448-2500
- Fax:
1-509-448-5300
- Mailing Address:
Precision Graphic Instruments, Inc.
302 E Pacific Ave
Spokane, WA 99202
- E-mail Address:
info@pgiinc.com
For Customers of the United States and
Canada:
We accept the following payment methods on this Web site:
- Visa
- Master Card
- Discover
- American Express
- COD (US Only)
If you choose to pay with a credit card, we will not apply
any charges until we ship your order. If you have questions, please contact
us.
Paying by check: If you would like to pay by check
follow the instructions below:
- Click this order
form link and print it out.
- Complete the order form by typing or printing clearly.
- Send the order form along with a check that includes
the cost of your purchase, applicable shipping charges
and tax to the address in the contacts section of
this page.
Paying by Purchase Order: Please contact
us if you would like to use a purchase order. If you are a new customer to
us, we would be happy to work with you to set up an account.
For Customers Outside the United States
and Canada:
We will accept the following payment methods on this Web site:
- Visa
- Master Card
- Discover
- American Express
If you choose to pay with a credit card, we will not apply
any charges until we ship your order. We will not ship your order until we
receive authorization directly from the credit card financial institution on
which it is drawn. If you have questions, please contact
us.
Paying by check: We do
not accept checks from countries outside of the United States and Canada
Paying by COD: We do not accept COD orders from
countries outside of the United States
Paying by Purchase Order: Please contact
us if you would like to use a purchase order. If you are a new customer
to us, we would be happy to work with you to set up an account. Processes for
authorization of purchase order accounts vary country to country.
Exchanges and returns must be requested within 45 days of invoice date. To request a return you must call PGI, Inc. and obtain a Return Authorization (RA) number. Credit will not be issued without an RA number. A 10% restocking fee applies on all returns. Products must be returned in as-new, resaleable condition based solely on the evaluation of PGI, Inc. You are responsible for the condition of the products until they reach PGI, Inc. Therefore, it is recommended that you use a traceable shipping method and insure the package for the full cost of the products. Shipping charges are non-refundable.
Please report defective products immediately so we can facilitate a prompt exchange. Defective products will be exchanged with no additional shipping charges.
All claims for shipping damage or shortages must be reported either directly to the shipping carrier or to PGI, Inc. within 10 days, or shall be deemed waived.
To request an RA number, contact our customer service department by phone.
Our orders are fulfilled up to one
business day after being placed.
Use the table below to determine when your order will be shipped.
You place order on:
|
Mon.
|
Tue.
|
Wed.
|
Thurs.
|
Fri.
|
Sat.
|
Sun.
|
We ship your order on:
|
Tue.
|
Wed.
|
Thurs.
|
Fri.
|
Mon.
|
Tue.
|
Tue.
|
Remember that you need to add a day if a U.S. Holiday occurs anytime from the day you place the order through the day your order is to be shipped. For example, if you order over the weekend, and the upcoming Monday is a U.S. Holiday, your order will not ship until Wednesday.
|
Type
of shipping
|
Destination
|
Method
|
Cost
|
ETA
|
|
Standard
|
Only
available in the Continental United States
|
UPS
Ground
|
$7.95
|
Use
this UPS Ground Time-in-Transit Map below
to locate your destination and ETA. Remember,
our orders are usually not shipped out the same day that they are placed.
See above.
|
|
COD (US Only)
|
Continental
United States
|
UPS
Ground
|
$15.95
|
Use
this UPS Ground Time-in-Transit Map below
to locate your destination and ETA. Remember,
our orders are usually not shipped out the same day that they are placed.
See above.
|
|
Alaska
and Hawaii
|
UPS
2nd Day Air
|
$26.95
|
2
business days from the day the order is shipped. See above.
|
|
3
Day Select
|
Only
available in the Continental United States
|
UPS
3 Day Select
|
$12.95
|
3
business days from the day the order is shipped. See above.
|
|
2nd
Day Air
|
Continental
United States, Alaska and Hawaii
|
UPS
2nd Day Air
|
$18.95
|
2
business days from the day the order is shipped. See above.
|
|
Non
US Destination
|
Countries
outside of the United States
|
USPS Global Express Mail, Global Priority Mail, UPS Standard, WorldWide Express, or WorldWide Expedited, depending upon your location.
|
Actual shipping charges + $5 (may range from $20-$100 depending on your order and location). Please note, Duty, Taxes, and other customs clearance fees may be assessed by your government and your customs broker - PGI, Inc. has no control over nor responsibility for these fees.
|
Depends on your location
|
Note 1: All ETAs listed above
apply only to products in stock. You will be notified immediately if your order
is not in stock.
Note 2: The above shipping information does not apply to custom imprint
orders.
8.6% sales tax will be applied to orders from residents of
Washington State.
All currency symbols on this website represent United
States dollars.
The
map shows the number of days it will take to ship a package via UPS Ground from PGI, Inc in Spokane, WA to every other contiguous state.
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