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Newsletter


Shipping & Returns

Orders are fulfilled up to one business day after being placed. Use the table below to determine when your order will be shipped.  

You place order on:
 Mon.
 Tue.
 Wed.
 Thurs.
 Fri.
 Sat.
 Sun.
We ship your order on:
 Tue.
 Wed.
 Thurs.
 Fri.
 Mon.
 Tue.
 Tue.

Remember that you need to add a day if a U.S. Holiday occurs anytime from the day you place the order through the day your order is to be shipped. For example, if you order over the weekend, and the upcoming Monday is a U.S. Holiday, your order will not ship until Wednesday.

Type of shipping

Destination

Method

Cost

ETA

Standard

Only available in the Continental United States

UPS Ground

$7.95

Use this UPS Ground Time-in-Transit Map belowto locate your destination and ETA.   Remember, our orders are usually not shipped out the same day that they are placed.   See above .

 

COD (US Only)

Continental United States

UPS Ground

$15.95

Use this UPS Ground Time-in-Transit Map belowto locate your destination and ETA.   Remember, our orders are usually not shipped out the same day that they are placed.   See above.

Alaska and Hawaii

UPS 2nd Day Air

$26.95

2 business days from the day the order is shipped.   See above .

3 Day Select

Only available in the Continental United States

UPS 3 Day Select

$12.95

3 business days from the day the order is shipped.   See above .

2ndDay Air

Continental United States, Alaska and Hawaii

UPS 2nd Day Air

$18.95

2 business days from the day the order is shipped.   See above .

Non US Destination

Countries outside of the United States

USPS Global Express Mail, Global Priority Mail, UPS Standard, WorldWide Express, or WorldWide Expedited, depending upon your location.

Actual shipping charges + $5 (may range from $20-$100 depending on your order and location). Please note, Duty, Taxes, and other customs clearance fees may be assessed by your government and your customs broker - PGI, Inc. has no control over nor responsibility for these fees.

Depends on your location


Note 1: All ETAs listed above apply only to products in stock. You will be notified immediately if your order is not in stock.
Note 2: The above shipping information does not apply to custom imprint orders.

  • Covers our standard shipping (see chart above) to the contiguous 48 states. 
    •  

Return Policy

Exchanges and returns must be requested within 45 days of invoice date. To request a return you must call PGI, Inc. and obtain a Return Authorization (RA) number. Credit will not be issued without an RA number. A 10% restocking fee applies on all returns. Products must be returned in as-new, resaleable condition based solely on the evaluation of PGI, Inc. You are responsible for the condition of the products until they reach PGI, Inc. Therefore, it is recommended that you use a traceable shipping method and insure the package for the full cost of the products. Shipping charges are non-refundable.Please report defective products immediately so we can facilitate a prompt exchange. Defective products will be exchanged with no additional shipping charges.All claims for shipping damage or shortages must be reported either directly to the shipping carrier or to PGI, Inc. within 10 days, or shall be deemed waived. To request an RA number, contact our customer service department by phone.

Time in transit map

The map shows the number of days it will take to ship a package via UPS Ground from PGI, Inc in Spokane, WA to every other contiguous state.

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